Delivery Information 

Here at tigerleisure.com, we strive to ensure your order is carefully packaged and arrives as quickly as possible. Here is a guide as to when you can expect to receive your order;

Click & Collect

Click & Collect Service to the Stadium Store! - This service is Available

You will receive two emails: one to confirm your order has been placed and a further email to confirm your order is ready to collect. Please await both emails before collecting your order.

When you collect your order from the chosen location please take either of the following:

-        Email Confirmation containing order number

-        Personal identification  i.e. driving license, bank card

UK Delivery

Please allow up to 10 working days for dispatch.

Royal Mail Tracked 24: £4.99 (1-2 working days from dispatch)

Royal Mail Tracked 48: £3.99 (2-3 working days from dispatch)

Fully tracked from the point your order is dispatched through to delivery on your doorstep

Delivery days are Monday - Friday

We do not deliver on Sundays, Bank Holidays, Christmas Day, Boxing Day and New Years Day

Need it faster? Please contact our customer service team on 01482 509600 for cost & availability on next day delivery

Delivery to Europe - Please note there may be additional charges for overseas customers when the parcel arrives in the destination country.

Royal Mail International Signed Service (usually within 5-7 working days from dispatch)

Order value less than £60: £11.99

Order value more than £60: £14.99

Your order will be tracked until it leaves the UK and only handed over to the final destination once a signature is received from the recipient.

Some orders may be delivered in more than one parcel to suit packaging requirements

PLEASE NOTE- Customs clearance charges and fees may be payable on items/goods entering the destination country (including the EU from the UK). This depends on the contents’ value. You will need to be aware if the country the parcel is entering needs to pay this before you order, as the parcel won’t be released for delivery until payment has been received by the local customs. 

Rest of the World Delivery - Please note there may be additional charges for overseas customers when the parcel arrives in the destination country.

Royal Mail International Signed Service (usually within 7-10 working days from dispatch)

Order value less than £60: £14.99

Order value more than £60: £19.99

Your order will be tracked until it leaves the UK and only handed over to the final destination once a signature is received from the recipient.

Some orders may be delivered in more than one parcel to suit packaging requirements

Please note International parcels may take longer to arrive, the above is an estimate 

PLEASE NOTE- Customs clearance charges and fees may be payable on items/goods entering the destination country (including the EU from the UK). This depends on the contents’ value. You will need to be aware if the country the parcel is entering needs to pay this before you order, as the parcel won’t be released for delivery until payment has been received by the local customs. 

MKM Stadium - Click & Collect Customer 

Free parking in the stadium car park. Parking restrictions do apply on matchdays 

Additional Information

Orders are processed Monday - Friday. Orders placed after 12 noon will be processed the following day.

We aim to despatch all orders the same or next working day however this may not be possible during busy periods such as Christmas or kit launch so please allow up to 10 working days for dispatch. Other factors include:

Shirt printing - if you choose to have your shirt personalised please allow an extra 1-2 days to be despatched.

Pre-orders - products on pre-order or products that are not in stock will be despatched in the period specified or as soon as the product is available again.

Special Instructions - If you do enter special instructions for your goods to be left with a neighbour or to be left in a certain place on your property Hull City Tigers or the carrier cannot be held responsible if your parcel is damaged or missing.

International Shipping - Any customs or import duties are levied once the package reaches the destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Custom policies vary from country to country; you may want to contact your local customs office for further information.

BFPO Delivery - If you are ordering to a BFPO address then these shipments will be delivered to the BFPO Headquarters. Once delivered it will be the responsibility of the HQ to send these orders on.

Undelivered items - We aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you please report this to us. 

We hope that you enjoy your purchase from us.